Legal
Privacy Policy
How we collect, use, and protect the information you share with us.
EFA Services Pty Ltd ("EFA Australia", "we", "us", "our") respects your privacy and is committed to handling personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This policy explains what we collect, why we collect it, and how we use and protect it.
Information we collect
We collect information you provide directly through our website forms — typically your name, business name, email address, phone number, and the contents of your message. When you request a recycling pickup, we also collect site address details and the quantity and type of extinguishers to be collected.
Our web server automatically logs standard request information (IP address, browser type, referring page, timestamp) for security and analytics purposes.
How we use your information
We use the information you provide to respond to your enquiry, quote and schedule recycling services, fulfil orders, and provide ongoing support. We may also use your contact details to send service-related communications. We do not send marketing communications unless you have specifically opted in.
Disclosure to third parties
We do not sell or rent your personal information. We may share information with third parties only where it is necessary to deliver the service you have requested (for example, logistics partners for scheduled pickups) or where we are required to do so by law. Any third parties we engage are required to handle your data in line with this policy.
Storage and security
Your information is stored on servers located in Australia. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access — including encrypted transmission (HTTPS), restricted internal access, and regular review of our security practices. No method of transmission over the internet is completely secure, but we work to minimise risk.
Cookies and analytics
Our website uses minimal cookies, primarily to maintain your session and remember basic preferences. We may use analytics tools to understand how visitors use the site in aggregate. You can disable cookies in your browser settings, although some site features may not work correctly as a result.
Access, correction, and complaints
You have the right to request access to the personal information we hold about you, to ask us to correct it if it is inaccurate, and to raise a complaint about how we have handled your information. Contact us using the details below and we will respond within a reasonable timeframe.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page, with the "last updated" date shown above. Material changes will be communicated where appropriate.
Contact us
Questions about this policy or about how we handle your information can be sent to support@efaustralia.com.au or by post to EFA Services Pty Ltd, Melton, Victoria, Australia.